We aim to deliver the highest quality products so therefore all items are hand checked, polished & only packed in perfect condition before being sent out to the customer. Any item considered imperfect will be either repaired/replaced by us or your money refunded.

You must return the product to us within 7 working days from the point it was delivered. We will then either refund your credit / debit card, replace the item or if neccessary, repair the item to its' original state. We will not charge for the repair and will not charge for the postage of returning the product to you.

You must return the product along with the receipt of purchase to us and we will then credit your account accordingly using the same details as you supplied us with the original order. You can call us on +44 (0)20 8943 3257 for more information regarding returns and refunds but we hope you enjoy your silverware and will not have to take any of these measures.

If you supply us with your name, order ID (if possible) and the item/s you purchased, we can check our invoices and credit you accordingly. This may take longer so the more information you have, the quicker this can be resolved.